Frequently Asked Questions
Can I still shop at Jepanico if my country is not listed in the dropdown?
Yes, if your country is not listed in the dropdown, you may reside in a country that is possibly under embargo, and we cannot register accounts or ship to parties residing in embargoed countries. Please contact us using the information below for further assistance.
I’m a resident of Australia, but I’m not able to purchase anything through Jepanico. Why?
Online purchases cannot be made from Australia at this time. Please contact one of our dedicated Customer Service Representatives who can assist with your order.
How safe is my information and credit card number?
Jepanico.com uses 128-bit encryption to ensure that your data is secure during transactions and interactions on our site.
What is Jepanico’s return policy and who do I contact regarding returns?
If you need to return an item to Jepanico, please email the details of your situation to: [email protected].
How does Jepanico confirm my order?
Our ordering system will automatically send you a confirmation email once your order has been successfully submitted.
Can I pay off my delinquent account online?
Unfortunately, Jepanico does not offer this option online at the present time. We hope to provide this feature in the future.
How do I pay for my merchandise?
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and Discover for online orders, subject to proper authorization.
Where can I find the billing information?
Click on the cart icon, then select "view cart" and "checkout options." This will take you to the billing information page where you can enter your details.
How do I modify the quantity of a product in my shopping cart?
To modify the quantity of a product in your cart, click on "view shopping cart" at the top right corner. You will see a list of your selected products along with their quantities and pricing, where you can make adjustments.
What measures does Jepanico take to ensure safety under current pandemic conditions?
Jepanico takes multiple steps to ensure the safety of its products and shipments. Disinfectant sprays are applied to all shipments received at our warehouses to maintain high hygiene standards.